Shipping Policy

Last updated: October 12, 2026

Where we ship

Zaever Pet ships to Canada, the United States, the United Kingdom, countries in the European Union, and Australia.

Free shipping

Shipping is free on all orders, with no minimum order amount.

Order processing

Orders are processed after payment is confirmed. Your order is fulfilled by our fulfillment partner, so items in one order may ship separately and arrive on different days. You will receive a confirmation email when your order is placed and a shipping email with tracking details when they are available.

Delivery times

Any delivery times shown are estimates only and are not guaranteed. Delays can happen because of carriers, customs, weather, holidays and high-demand periods such as Halloween and the winter holidays.

Customs, duties and taxes

Orders shipped outside Canada may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not under our control and, unless they are shown at checkout, they are the responsibility of the customer.

Correct address

Please check your shipping address carefully before you place your order. We are not responsible for orders delivered to an incorrect or incomplete address that you provided. If a package is returned to us because of an address problem, you may be asked to pay the cost to send it again.

Cancelling after shipment

Orders can be cancelled only before they ship. Once an order has shipped, it cannot be cancelled. See our Return & Refund Policy.

Lost, delayed or damaged packages

If your package is lost, badly delayed or arrives damaged, contact us using the Return and Refund Request form within 7 days of the delivery date shown by the carrier (or, if it has not arrived, once the expected delivery window has passed), and include your order number and photos if the package is damaged.