Return & Refund Policy

Last updated: October 12, 2026

Returns and refunds

We want you to be happy with your order from Zaever Pet. Please read this policy before requesting a return, refund or cancellation.

Return window and conditions

We accept returns only when all of the following are true:

You submit your return request within 7 days of delivery.
The item is unopened, unused and unworn, with the original packaging intact (sealed, undamaged and not opened).
The item is in the same condition in which you received it, with all tags, labels and accessories.
You have your order number or proof of purchase.

Items that have been opened, used, worn, washed, damaged by the customer, or returned without the original packaging cannot be returned or refunded. Requests made more than 7 days after delivery are not accepted.

How to request a return or refund

Complete our Return and Refund Request form within 7 days of delivery.
We will review your request and reply by email with approval and return instructions, including the return address.
Do not send any item back until your request is approved. Returns sent without approval may not be accepted or refunded.

Damaged, defective or incorrect items

If your order arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery using the Return and Refund Request form, and include your order number and clear photos of the item, its packaging and the shipping label. If we confirm the problem, we will offer a replacement or a refund.

Return shipping

Unless the return is due to our error (for example a damaged, defective or incorrect item), you are responsible for the cost of return shipping. Original shipping charges are not refundable except where the return is due to our error. We recommend using a trackable service, because we cannot be responsible for returns that are lost or damaged in transit.

Refunds

After we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method. Your bank or card issuer controls how long the refund takes to appear. If you have not received your refund after a reasonable time, check with your bank first, then contact us.

Order cancellations

You may request a cancellation only before your order has shipped. Contact us as soon as possible using the Return and Refund Request form and select "Cancel an order". Once an order has shipped, it cannot be cancelled. If it has shipped, you may still request a return after delivery under the conditions above.